Bank interface UBS is working again.

Incident Report for bexio AG

Postmortem

From 09.05.2023 to 10.05.2023 the interface was not available. Since the evening of 10.05.2023 it is fully functional again.

Your connection from bexio to UBS was disconnected due to an error by UBS. Please reconnect by clicking on “Connect e-banking” and link your account again. You can then retrieve any missing transactions.

Posted May 11, 2023 - 08:34 CEST

Resolved

From 13.03.2023 to 14.03.2023 the interface was not available. Since 15.03.2023 it is functional again. Please close potential gaps by retrieving the transactions again with the date filter or manually import for 13.03.

Posted Mar 15, 2023 - 07:56 CET

Identified

The root cause has been found and we are working with UBS to implement it.

Posted Mar 13, 2023 - 17:07 CET

Investigating

For some of you, the UBS banking interface is currently only available on a limited basis. The problem has been identified on the UBS side. We are still in close contact with UBS and are assisting in troubleshooting. The transmission of payment orders continues to work. We apologise for the inconvenience.

Posted Mar 13, 2023 - 08:11 CET

This incident affected: Banking and reconciliation and Connected banks (UBS Banking).